Account Manager APAC

vHive is a fast-growing, cutting-edge software company transforming how world-leading telecommunications companies and network infrastructure owners manage their critical assets. Our proprietary AI-powered digitization platform enables companies to build high-precision 3D Digital Twins of their Radio Access Network (RAN) infrastructure — including cell towers, rooftop sites, radio antennas, microwaves, and ground assets/equipment.

What We Offer

• Front-Row Seat in Deep-Tech Innovation: Play a pivotal role in revolutionizing digital twin technology for critical telecom infrastructure.
• Regional Impact: Lead high-visibility accounts in a high-priority, rapid-growth expansion market (APAC).
• Global Culture: Work with an exceptional, collaborative international team spanning APAC, EMEA, and North America.

Description

The Asia Pacific region is expanding rapidly for vHive. With established Tier-1 accounts in Australia and successful trials and commercial pilots across South-East Asia, we are gearing up to scale.

We are seeking a high-performing, commercially sharp, and operationally rigorous Senior Account Manager based in Manila, Philippines. Reporting directly to the Sales Director, APAC, you will assume complete end-to-end ownership of our key anchor accounts: a major enterprise Cell Tower Operator in Australia and our newly launched enterprise accounts, starting with a Tier 1 Telco in the Philippines.

Responsibilities

1. Executive Governance & Account Leadership

• Stakeholder Engagement: Build, nurture, and maintain multi-threaded relationships across client organizations—spanning C-Suite executives, Network Group (Planning, Build, Operations), Asset Management, Engineering, and Procurement.
• Operational & Executive Reviews: Lead fortnightly/monthly operational reviews with the client to track digitization progress and review field risks and bottlenecks. Conduct quarterly executive reviews (QBRs) with execs to realign strategic goals.
• Comprehensive Account Planning: Maintain dynamic Account Plans for each client, mapping org charts, key political shifts, financial performance/ACV growth, strategic corporate priorities, and risk assessments.

2. Value Realization & ROI Delivery

• Value Case Quantification: Establish, measure, and demonstrate tangible ROI and business value metrics once clients transition from initial rollout to scale (e.g., operational cost savings, audit speed, co-location accuracy, safety improvements).
• Customer Advocacy: Turn key client stakeholders into vocal internal and external advocates, driving customer referenceability and case studies across the APAC region.

3. Commercial Growth & Retention

• Account Expansion & Renewals: Proactively manage contract renewals and upsell opportunities (e.g., expanding site count, selling new data products).
• Internal ‘Sprint’ Planning: Build and track cross-functional account sprint plans to execute client deliverables, revenue milestones, and expansion initiatives on schedule.

4. Field Ecosystem & Partner Management

• Vendor Synergy: Maintain active touchpoints with local field / maintenance service vendors, DAPs in Australia and the Philippines. Gather ground-level market intelligence, ensure SLA adherence, and optimize data capture workflows.
• Cross-Functional Product Loop: Gather structured customer feedback and field telemetry to feed into vHives Product & Marketing teams, influencing the product roadmap for APAC market needs.

5. Strategic Analysis & Executive Reporting

• SWOT & Competitive Intelligence: Perform regular SWOT analyses for assigned accounts to identify competitive threats, operational vulnerabilities, and white-space revenue opportunities.
• Internal Governance Syncs: Participate in weekly syncs with the APAC team (Sales Director, Tech Sales) and fortnightly APAC Business Reviews with the Chief Revenue Officer (CRO) and executive leadership team.

Requirements

• Location: Based in Manila, Philippines with willingness to travel across APAC as needed (predominantly Australia and within PH).
• Experience: 8+ years of enterprise account management, customer success management, or technical sales experience within B2B Enterprise SaaS, Telecommunications Infrastructure, Wireless Network Engineering, or Industrial IoT/Software.
• Domain Knowledge: Solid understanding of telecommunications infrastructure, radio access networks (RAN), cell tower operations, or geospatial/3D asset data is highly advantageous.
• Proven Track Record: Demonstrated success managing multi-country tier-1 enterprise accounts, driving renewals, securing account expansions. Experience with establishing clear ROI frameworks will be highly advantageous.
• Vendor & Partner Management: Experience coordinating with ecosystem partners, field contractors, or third-party service providers to ensure seamless enterprise solution delivery.
• Strategic Thinking: Proficiency in account planning, SWOT frameworks, organizational mapping, and executing structured account plans.
• Communication Skills: Exceptional verbal, written, and executive presentation skills in English. Ability to confidently engage both field technicians and C-level executives.
• Entrepreneurial Mindset: High autonomy, adaptability, and thrive in a fast-paced, high-growth international software environment.

Nice to have