Account Associate - Mandarin Bilingual

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Responsibilities:

• ​Works in a fast-paced, structured call center environment

• Delivers extraordinary customer care by responding to customer questions concerning their accounts

• Grows and nurtures customer relationships on each and every call that result in measurable customer value

• Documents necessary account information and offer solutions that benefit the customer

• Maintains acceptable performance standards, including effectiveness, efficiency and quality.

• Upholds the client policies (call handing, password, security, systems, and confidentiality etc)

• Supports and adheres to company policies, requirements, and expectations

• Maintains regular and consistent attendance and punctuality

Requirements:

• Must be fluent in Mandarin and English

• Call center experience is a plus

• Amenable to work in fixed graveyard shift schedule

• Amenable to work onsite in VXI Pasay

• For foreign nationals:

  • Must have eligibility to work in the Philippines

  • Must hold a tourist visa; if formerly/currently employed with 9G visa, previous/current employer must downgrade it to Tourist visa

  • Must have a valid passport at least 1 year before expiry

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!