Salesforce Support Lead
Talentmate
Philippines
22nd May 2026
2605-2544-1529
Job Description
- Join one of the largest technology companies in the world
- Exposure to different industries and businesses
This opportunity is with a large organization within the Technology industry. The company is known for its focus on innovative solutions and cutting-edge projects, providing a stable and professional environment for its employees.
Job Description
Key Responsibilities:
- Team Leadership & Supervision
- Lead and manage a 7-member L2 support team.
- Dispatch workload effectively and ensure team productivity.
- Monitor performance and implement development plans to address skill gaps.
- Service Delivery & SLA Management
- Ensure timely resolution of incidents and service requests in line with SLAs.
- Track production issues and coordinate resolution efforts, including workarounds and permanent fixes.
- Stakeholder & Cross-Team Coordination
- Act as the SPOC for all stakeholder communications.
- Collaborate with other technical teams to ensure seamless service delivery.
- Knowledge & Capability Building
- Evaluate team readiness and implement training plans to enhance incident management and service request fulfillment capabilities.
- Compliance & Onsite Presence
- Report onsite and ensure team adherence to company and client policies.
- Subject Matter Expertise
- Serve as the default functional and technical SME for the team, especially in Salesforce Sales Cloud and Service Cloud.
- Continuous Improvement
- Participate in and drive continuous improvement initiatives.
- Ensure timely delivery of management-assigned tasks.
- Minimum 5 years of hands-on experience with Salesforce Sales Cloud and Service Cloud.
- At least 2 years of experience leading a small L2 support team (around 7 members).
- Experience with Salesforce Marketing Cloud is an advantage.
- Familiarity with Heroku and AWS is a plus.
- Knowledge of ITIL processes is an advantage.
- Strong communication, coordination, and stakeholder management skills.
- Bachelors degree in IT, Computer Science, or a related field.
- Willing to work onsite full-time.
- Permanent position within the Technology industry.
- Opportunity to work in Mandaluyong with a reputable organization.
- Exposure to cutting-edge Salesforce projects.
- Supportive and professional company culture.
Quote job ref: JN-092025-6843954
Job Details
| Role Level: | Not Applicable | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | Mandaluyong |
| Company Website: | https://redirect.michaelpage.com/mp-home | Job Function: | Information Technology (IT) |
| Company Industry/ Sector: |
Staffing and Recruiting | ||
What We Offer
About the Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
Recent Jobs
View More Jobs
Copyright © 2026 TALENTMATE. All rights reserved.
