Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, a typical day involves investigating and resolving issues across various critical business systems to ensure smooth operations. This role requires a proactive approach to identifying system anomalies and collaborating with different teams to maintain system reliability and performance. The position demands continuous monitoring and troubleshooting to support business continuity and enhance system efficiency. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with stakeholders to prioritize and address system issues effectively. - Facilitate knowledge sharing and mentoring within the team to foster professional growth. - Drive continuous improvement initiatives to optimize support processes and system stability. Professional & Technical Skills: - Required Skill: Expert proficiency in UiPath Robotic Process Automation (RPA). - Strong understanding of automation workflows and process optimization techniques. - Experience in troubleshooting and resolving automation-related issues in enterprise environments. - Familiarity with integration of RPA tools with various business applications and systems. - Ability to analyze logs and system data to diagnose and resolve complex technical problems. - Proficient in designing and implementing scalable automation solutions to improve operational efficiency. Additional Information: - The candidate should have minimum 3 years of experience in UiPath Robotic Process Automation (RPA). - This position is based at our Manila office. Minimum 3 year(s) of experience is required