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Workplace Service Delivery Analyst - Tool

Talentmate

Philippines

19th March 2026

2603-18702-2154

Job Description

Job Summary:

Key accountabilities:

Respond to inquiries and/or process requests via calls, emails, tickets according to established processes and policies. Process transactions / operational requests in workplace service or finance / tools domain

Experience working in workplace related tools or process is an added advantage.

Demonstrated, well-developed verbal and written communication skills; Customer-oriented; seeks solutions that will provide value to end-user

Raise or escalate cases that do not have or do not fit yet in existing practice and process documentation.

Document transactions according to established process documentation and/or as required based on business requirement. Enhance and improve operational workflow and performance.

Validate and process transactions based on various sources, such as but not limited to, service request tickets, trackers/tools, invoices, transaction receipts or documentation.

Resolve discrepancies and/or disputes according to established processes and policies.

Track, monitor and complete transactions from request to payment.

Raise or escalate transactions that are inaccurate and/or aging.

Generate and validate reports for various business requirements, such as but not limited to status reports, scorecards, dashboards, etc.

Provide insights on transaction trends such as but not limited to, usual requests or inquiries, customer behaviors, internal or cross-functional process changes impact.

Actively participate in all process improvements stages: conceptualization, implementation and continuous process improvements.

Operate according to established process and guidelines of Accenture Operations Excellence (OPEX).

Learns new applications, technologies, and skills through intensive hands-on experience.

Respond to the unique reporting requirements of the Operations/Cross functional departments on real-time / Adhoc basis.

Educational Requirement:

Must have:

Minimum Bachelor’s Degree or relevant business experience

Skills And Work Experience

Must Have:

2-3 years’ experience in years shared service / processing experience or workforce management or related domains

Knowledge of space utilization (hoteling) and facilities management.

Knowledge of supervisory practices and principles.

Possess excellent communication skills, both written and verbal

Convincing/negotiation skills

Maintain a focus on Customer service.

MS Excel skills

Good to Have:

Operations Management

Customer Service

Performance Management

Escalations Management

Analytical Skills

Presentation Skills

Workplace Services Management

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Mandaluyong National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Management
Company Industry/ Sector:	Software Development

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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