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Workforce Services Manager

Talentmate

Philippines

3rd August 2026

2608-18702-3177

Job Description

OVERALL PURPOSE:

The Workforce Manager is responsible for managing the WFM and AP/QA functional teams

RESPONSIBILITIES:

Overall management of the WFM AP and QA cost structure and budget

To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos and tours

Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts

Responsible for delivery on all contracts / SLAs

Focus on driving down cost to serve and looking for opportunities to expand the shared services model

Drive industrialization of BST across all contracts

Increase automation, standardization and off-shoring strategy for WFM AP and QA

Provide direction to WFM team on cost to serve initiatives

Responsible for driving operational maturity across all WFM AP and QA groups

Responsible for any cross-geography status or functional reporting for WFM AP and QA

Drives innovation between all WFM AP and QA groups

Accountable for keeping the Standard Delivery Solution updated

Responsible for the development of resources under his/her span

Job Qualifcations:

8-12 years of relevant work experience in workforce management

5 years of managerial/leadership experience

Open to resources from any BPO industry

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Mandaluyong National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Human Resources (HR)
Company Industry/ Sector:	Software Development

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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