Underwriting - Team Lead Ortigas Night Shift Day 1 HMO

• Type: Full Time
• Region: International
• Town/City: Mandaluyong, National Capital Region
• Posted: 20/11/2025
• Reference: JOB-1763581875_1763609564
  
  

Job Description

Lead with Impact in a Fast-Paced Real Estate Environment

Redefine what it means to lead in real estate. Drive teams, refine workflows, and impact underwriting decisions with a global perspective-while staying local. This is your chance to accelerate growth, broaden influence, and position yourself as a leader in a highly dynamic industry.

Your Role in Focus

Be part of our clients team as a Underwriting Team Lead, where you will guide and mentor a team handling inbound consumer calls, document verification, and underwriting reviews. You will ensure compliance, drive team performance, optimize workflows, and collaborate cross-functionally to maintain accuracy, efficiency, and exceptional service..

Career Snapshot

Employment Type: Full-time

Shift: Night Shift (9 AM - 6 PM EST), Weekends Off

Work Setup: Hybrid ( Monday and Friday Remote), Ortigas

Why Youll Love This Role

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment
  
  

What You Bring to the Table

Required

• High school diploma or GED (associate or bachelors degree preferred)
• 2+ years of experience in consumer underwriting, risk management, or financial services
• 1+ years of leadership experience (team lead, supervisor, or trainer role)
• Strong analytical and decision-making skills with attention to detail
• Excellent verbal and written communication abilities, especially in customer-facing contexts
• Proficient in using underwriting systems, CRMs, and workflow management tools
• Ability to coach, motivate, and lead a team in a fast-paced environment
  
  

Preferred

• Prior experience in a consumer-facing underwriting or verification contact center
• Familiarity with credit, document verification, or fraud detection systems
• Knowledge of compliance and data privacy standards (e.g., FCRA, GLBA)
  
  

Key Competencies

• Leadership and team development
• Analytical thinking and problem resolution
• Customer-centric mindset
• Process improvement and efficiency focus
• Strong organizational and prioritization skills
• Professional judgment and discretion
  
  

Your Daily Impact

• Supervise, mentor, and develop a team of consumer underwriters handling inbound consumer calls, document verification, and underwriting reviews
• Monitor team performance and productivity through regular coaching, performance evaluations, and quality audits
• Serve as the primary point of escalation for complex or sensitive consumer interactions and underwriting cases
• Ensure all underwriting decisions and communications comply with internal policies and regulatory requirements
• Oversee workflow management, including queue monitoring, prioritization, and workload balancing to meet SLAs
• Partner with management to implement training programs, process improvements, and performance metrics
• Analyze team and operational data to identify trends, inefficiencies, and opportunities for optimization
• Collaborate cross-functionally with departments such as Risk, Compliance, Quality Assurance, and Product to address issues or enhance workflows
• Support hiring, onboarding, and continued skill development of team members
• Maintain up-to-date knowledge of underwriting guidelines, risk practices, and industry developments
  
  

About Our Client

Our client, MRI Software, is a global real estate software leader founded in 1971. Serving over 45,000 clients across 170+ countries, they provide innovative, open, and AI-driven solutions for property management, lease accounting, and analytics. Known for empowering clients, fostering inclusion, and driving community impact, they combine decades of expertise with a commitment to cutting-edge PropTech innovation. Their platforms connect over 400 partners and manage millions of units and leases worldwide.

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra!

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