Technical Implementation Specialist - WFH

Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines is looking for a a Technical Implementation Specialist based in the Philippines.

Salary: Open

Work Setup: Fully WFH

Shift Schedule: Night Shift

Location: Philippines

The Role

We are looking for a Technical Implementation Specialist who is passionate about creating exceptional user experiences and thrives in a dynamic, rapidly changing environment. This role is crucial for providing enterprise-level support and ensuring seamless integration of the Companys solutions for our partners.

Your Responsibilities

• Client Integration Project Management: Manage the integration of the Companys products, including SSO, SIS, payment systems, and custom data solutions. Coordinate project discovery calls, track progress, and handle implementations independently or through engineering tickets.
• Partner Support: Provide timely and accurate solutions to client inquiries and support desk tickets using email, video, and chat applications. Maintain continuous follow-up until project completion.
• Internal Collaboration: Communicate effectively with support, sales, and engineering teams regarding client integration statuses and escalate issues when necessary.
• Problem Solving: Take ownership of diagnosing, troubleshooting, and resolving client issues. Collaborate with product and engineering teams to triage and address bugs promptly.
• Quality Assurance: Perform QA for new features and fixes in production and staging environments. Develop and maintain training and documentation for implementation.
• Customer-Centric: Demonstrates a strong commitment to customer satisfaction and user experience.
• Support New Releases: Participate in feedback, testing, and documentation updates for new product releases.
  
  

• A Bachelor’s Degree is required, preferred in any IT, Computer Engineering, or any related degree
• Must possess a minimum of 2-3 years of professional IT experience
• Familiarity with CRMs, consumer-facing software, and/or ed-tech products is a plus
• QA experience and working with software or startup companies is a plus
• Passion for user experience and customer service
• Strong organizational skills and the ability to meet deadlines
• Resilience and determination in evolving circumstances
• Excellent english communication skills
• Customer-Centric: Demonstrates a strong commitment to customer satisfaction and user experience.
• Independent & Adaptable: Comfortable operating independently, handling ambiguity, and thriving in a fast-paced environment.
• Problem Solver: Passionate about identifying issues and implementing aeffective solutions.
• Effective Communicator: Excellent verbal and written communication skills with the ability to convey information clearly and concisely.
• Detail-Oriented: Pays attention to details and is committed to delivering high-quality results.
• Team Player: Embraces our core values of collaboration, accountability, and continuous improvement.
  
  

• Inclusive Culture: We value diversity and welcome applicants from all walks of life.
• Competitive Compensation: Offers a competitive base salary, remote work flexibility, paid time off, and opportunities for professional growth
• Values-Driven Environment: We believe in adding ideas to ideas, taking initiative, giving good vibes, standing with others, and embracing adventure.
  
  

• We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your applications status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.