Support Analyst Hybrid Ortigas Night Day 1 HMO

• Type: Full Time
• Region: International
• Town/City: Mandaluyong, National Capital Region
• Posted: 10/02/2026
• Listed in: Administration & Secretarial
• Reference: JOB-1770668663_1770699471
  
  

Job Description

Powering the worlds real estate operations through technology and trust.

MRI Software is a globally recognized leader in real estate and property management software, trusted by organizations managing millions of residential, commercial, and mixed-use properties worldwide. With decades of industry leadership, MRI Software supports real estate operators, investors, and enterprises with technology that drives compliance, accuracy, and operational transparency at scale.

Joining their team means contributing to systems that underpin workforce screening, regulatory compliance, and data integrity across global real estate portfolios. Your work as a Support Analyst directly supports the reliability and trust that large property organizations depend on-making this role a meaningful entry point into global enterprise operations within the real estate technology space.

Job Description

As a Support Analyst, you will support internal operations by managing documentation, conducting verification checks, performing research, and ensuring compliance accuracy-helping teams meet regulatory standards, service-level agreements, and client expectations in a fast-paced environment.

Job Overview

Employment type: Full-time

Shift: Night shift | 8:00 AM - 5:00 PM CT (5 days a week; may include a weekend day), Consecutive off

Work setup: Hybrid, Megatower, Ortigas

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Night differential pay to maximize your earnings
• Hybrid work arrangement
• Prime office location in Ortigas (easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with minimum of 6 months company tenure)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment
  
  

The Qualifications We Seek

• Up to 5 years of relevant experience
• High attention to detail to ensure accuracy and identify discrepancies
• Strong organizational skills to manage multiple cases and documents
• Compliance-focused mindset with respect for procedures and confidentiality
• Solid research and analytical skills to validate records and flag risks
• Clear written communication skills for documentation and follow-ups
• Strong time management skills to meet SLAs and productivity targets
• Adaptable and quick to learn new tools, policies, and processes
• Reliable, accountable, and ownership-driven
• Computer literate and comfortable using multiple systems and databases
• Professional, discreet, and team-oriented in a fast-paced environment
  
  

Your Daily Tasks

Operations & Request Handling

• Support internal operations teams across compliance and onboarding workflows
• Receive and process requests from HR, onboarding, compliance, or client teams
• Respond to follow-ups and clarify missing or inconsistent information
  
  

Document & Data Management

• Collect, review, upload, and organize candidate or employee documents
• Ensure files are complete, properly labeled, and stored according to compliance standards
  
  

Research & Verification

• Conduct internet and database research to verify identity, credentials, or history
• Use internal systems and third-party databases to validate records
  
  

Drug Testing & License Checks

• Track drug test orders and results
• Follow up on pending, delayed, or invalid results
• Verify professional licenses via official state or regulatory websites
• Confirm license validity, expiration dates, and disciplinary actions
  
  

DMV & Motor Vehicle Records

• Request and review driving records
• Verify license class, status, violations, or suspensions
  
  

Quality, Reporting & Compliance

• Perform quality and accuracy checks on all findings
• Flag discrepancies or compliance issues
• Update trackers, dashboards, and systems to meet productivity targets
• Ensure cases are completed within required SLAs
  
  

Training & Special Projects

• Attend regulatory, system, and process training sessions
• Apply updated policies and procedures in daily work
• Assist with audits, backlog support, and ad hoc projects as needed
  
  

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry leaders, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra!

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