Specialist I Customer Triage

Job Description

Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist I, Customer Triage, you will provide support to Emerson Process Management – Australia and New Zealand in handling customer emails and logging Request for Quotations (RFQ) and Purchase Orders (PO) for ANZ operating units.

In this capacity, you will have the opportunity to demonstrate your skills in providing excellent customer service to Emerson as a member of the Manila Australia-New Zealand Alliance Team (MANZAT) organization. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!

In This Role, Your Responsibilities Will Be:

• To manage mailbox and customer records in the system and customer portals.
• To handle pre- and post- sales customer requests sent to Australia Sales mailbox
• To perform commercial screening of requests for quotation and orders and logs it in the system.
• To participate in initiatives within the functional unit.
  
  

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently. You can proficiently communicate ideas and influence both internal and external customers. Youre interpersonally savvy and able to collaborate and efficiently work with people at any level.

For This Role, You Will Need:

• Bachelor’s degree in any 4-year course.
• At least 1.5 years of actual experience in customer service and/or data administration support or function.
• Proficiency in the English language.
• General understanding of the quote-to-cash process.
  
  

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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