ServiceNow Senior Technical Consultant AU IT Consulting Hybrid

Schedule: Monday to Friday (7am to 4pm PHT)

Role Responsibilities

• ServiceNow development, configuration, and implementation activities.
• Configuration, development, and support of various ServiceNow solutions including IT, Employee and Customer workflows.
• Interaction is with senior management at a client and/or within P1, involving matters that may require acceptance of an alternate approach.
• Analysing and documenting technical requirements for projects.
• Facilitate technical design workshops to capture customer requirements for configuration.
• Develop solution design documents including integration detailed specifications.
• Develops the technical solutions, implements them and performs the component integration tests.
• Knowledge sharing or mentoring with other consultants within the team.
• Ensuring project design, quality and repeatability documentation and processes are available, accessible, and understood by the team.
• Power to influence or complete assignments independently, and ability to make decisions
• Providing well-conceived, clearly articulated, and practical solutions and recommendations to complex business problems.
• Understanding the client's vision and how ServiceNow contributes to their digital transformation journey.
• Assist sales and presales activities through opportunity identification and qualification, building proof of concepts and presenting demonstrations to customers.
• Providing high-quality expertise to gain trust from the client as the go-to advisor.
• Delivering successful outcomes in client engagements, ensuring an excellent reputation for delivery, and ensuring high customer satisfaction.
• Engage in project meetings and perform tasks, including project implementation planning, identifying project risks/issues.
• Review project deliverables to ensure high-quality standards and customer requirements are met.
• Providing ServiceNow platform insight and forward-thinking on ServiceNow upgrades, new releases, future ServiceNow roadmap
  
  

• 3-5 years of implementation experience in ServiceNow projects
• Certified Implementation Specialist (CIS) in at least 2 of the following: ITSM, CSM, HRSD, ITOM, GRC or ITBM.
• Experience in front-end development languages such as HTML, CSS, Angular JS, Java and JavaScript.
• System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Experience with extending the ServiceNow schema to custom applications
• Self-motivated, work independently or as part of a team, able to learn quickly, responsive, meet deadlines and demonstrate problem-solving skills.
• Adaptable ability to meet deadlines and deliver to changing priorities.
• Ability to capture customer requirements, translate into effective ServiceNow designs and for build/configuration activities.
• Eager for self-learning and obtaining certifications through Partner Now Learning Portal.
• Excellent stakeholder engagement skills in building and maintaining relationships.
• Exceptional interpersonal skills, verbal communication, and written communication.
  
  

• Remote Work Arrangement
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities