Service Support Senior Analyst Continuous Improvement

Job Description

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
  
  

Position Summary

The Continual Improvement Specialist will be responsible for leading and supporting others in continual improvement of Vertiv’s service processes & systems. They will be involved in finding, exploring, evaluating, delivering and reporting on continual improvement service projects. They will also assist with business integrations of new IT systems or applications and support training needs for the service teams. This will see the continual improvement specialist help create a world-class service business, with high levels of customer service and satisfaction, based on excellent business data, reporting, processes and communication.

Job Responsibilities

• Analyzing existing processes to identify defects, gaps, bottlenecks, and Cost saving/Revenue generating opportunities.
• Implementing Lean/6 Sigma methodologies to optimize processes within our Service’s Organization.
• Setting up, Managing and reporting on review cadences with key stakeholders to review business performance, opportunities for improvement, roadblocks and stimulate progression of open actions
• Creating, presenting and progressing business cases for continual improvement projects with internal stakeholders and SME’s.
• Logging, reviewing and reporting on business impacts seen from delivered improvement projects.
• Drafting process documents, flows, training guides and other materials that are beneficial for continual improvement business cases.
• Working with all business teams to deliver training & support for the implementation of improvement projects and new system deployments.
• Supporting individual business stakeholders to run and implement business improvement projects of their own, increasing the volume of improvement projects that are able to be delivered by the service teams as a whole.
  
  

Qualifications

• Proven track record of delivering process improvement projects that deliver tangible results.
• A form of Lean or Six Sigma certification.
• Competent in the use of DMAIC, PDCA, Kaizen and other Improvement tools.
• Experience within service business roles.
• Excellent written and oral communication skills in business English.
• Excellent team interaction skills.
• Demonstrated analytical ability.
• Excellent interpersonal skills.
• Highly motivated and independent.
• Positive and dynamic attitude to complying with deadlines and objectives.
• Ability to influence and collaborate across functions and seniority levels.
  
  

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength
  
  

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example
  
  

About The Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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