Senior Business Analyst

ERNI is a fast-growing Software Development company headquartered and founded in Switzerland in 1994, with more than 800 employees. We are highly specialized in IT & software engineering to enable and deliver innovation in process and technology. Our first service center in Asia Pacific is in Metro Manila (Mandaluyong) from where we provide our service to Europe, APAC incl. our local market Philippines, and USA regions. We are now geared towards expansion and are looking for highly motivated joiners.

WHY ERNI is the best place to call HOME? 🏡

• 🤩 At ERNI, this is how we can support you; ALL company PERKS AND BENEFITS take effect UPON HIRING!
• Contract: there is always a project and opportunity for you.
• Personal Development and Travel Opportunities outside the Philippines.
• Baby Basket – to welcome your newborn to the ERNI family.
• Fruit Basket – boost of vitamins during hospitalization.
• Free snacks and coffee in the office
  
  

• Free Training with Certifications: Grow with us through technical and non-technical training.
• Challenging Projects: ERNI is dedicated to developing high-quality software in complex technical environments such as MedTech, Industry, Finance, and Transportation. Have the chance to participate in various technically challenging projects amongst passionate and skilled colleagues.
• Employee Welfare: You will be guided by a group of people who will guide and support you to have the right tools and mindset.
• Promotions & Recognition: From the very first day, we offer you a way to learn and develop yourself in our company. Your colleagues and superiors consistently recognize and appreciate all efforts, making you feel satisfied with your achievements.
• Communication: You will find transparency, honesty, and open communication in our working culture. we value suggestions, opinions, and feedback from all employees.
  
  

• Hybrid Set-Up: We are combining both remote work and in-person work. The hybrid setup will allow you to reduce commuting time and have a more flexible work schedule. This will help you to manage better your work-life balance.
  
  

• We provide many opportunities to connect and build relationships. We are learning, growing, and celebrating achievements together. You will experience a wide range of different exciting activities. What to expect? Leisure Events, Summer Events, Family Events, Social Events, and Year-End Events.
  
  

• 5+ years of Business Analysis experience, with senior-level exposure to enterprise IT solutions.
• Proven experience working with Electronic Health Record (EHR) or Electronic Medical Record (EMR) systems.
• Strong understanding of medical health record processes and clinical workflows.
• Experience in knowledge transfer, system documentation, and operational transition.
• Ability to write and understand process flow diagrams,
• Strong stakeholder management and facilitation skills.
• Experience working with healthcare providers, hospitals, or digital health programs.
  
  

• Familiarity with healthcare interoperability standards such as HL7 FHIR. (Good to have)
• Background in health informatics or digital health systems. (Must Have)
• Certification in Business Analysis or Health Informatics (e.g., **Australasian Institute of Digital Health CHIA certification). (Good to have)
• Experience working in Agile or hybrid project delivery environments.
  
  

• Healthcare domain expertise
• Clinical workflow analysis
• BPMN and process modeling
• Process flow documentation
• Requirements elicitation and documentation
• Knowledge transfer and system transition
• Stakeholder facilitation and management
  
  

• Lead knowledge transfer activities for the EHR platform supporting healthcare operations.
• Document system architecture, business processes, and clinical workflows related to medical health records.
• Develop comprehensive knowledge repositories, including process maps, functional documentation, and technical guides.
  
  

• Analyze and document requirements related to Electronic Health Record (EHR) systems.
• Facilitate workshops with clinical and operational stakeholders to capture workflows and system dependencies.
• Translate healthcare operational needs into clear functional specifications.
  
  

• Develop detailed business process models using BPMN (Business Process Model and Notation).
• Create process flow diagrams, workflow documentation, and operational models to represent clinical and administrative processes.
• Analyze current-state workflows and recommend optimized future-state processes.
• Ensure process documentation supports effective knowledge transfer and operational continuity.
  
  

• Ensure proper documentation of medical records management, patient data workflows, and regulatory considerations.
• Support mapping of clinical processes to system capabilities.
• Assist in identifying improvement opportunities within the EHR ecosystem.
  
  

• Collaborate with healthcare practitioners, system administrators, and IT delivery teams.
• Provide guidance on business