Scoring Management Staffing Representative

S coring Management Staffing Representative

Role Overview

Assist the Scoring Management Staffing team with scoring staff placement, including assistance with the building of the scoring staff pool, candidate outreach, and other assigned miscellaneous tasks. Will be trained in the various staffing tasks and will work closely with others on the staffing team to assist with assignments when needed.

Responsibilities And Duties

• Provide knowledgeable responses to staffing inquiries in a courteous and professional manner.
• Track, update, and organize team resources as needed.
• Assist staffing team with various improvement projects.
• Work with other staffing team members on standard project staffing processes and procedures.
• Respond to candidate and employee inquiries sent to team email inbox as needed.
• Contribute to workflows and processes within assigned work functions to enhance customer service, efficiency, and/or effectiveness.
• Perform other related duties as assigned.
• This position may include weekend shifts.
  
  

Qualifications

• High School Diploma or equivalent is required. College Degree is preferred.
• Ability to work in a fast-paced and high-volume environment, being accountable, agile, and adaptable to changing needs.
• Excellent customer service and written and verbal communication skills, with the ability to work with diversified internal and external stakeholders and communicate effectively via phone and email.
• Ability to take direction, initiative, and use independent and good judgment to meet multiple deadlines and make decisions.
• Demonstrates accountability and responsiveness by consistently supporting coworkers, addressing team needs promptly, and fostering a collaborative work environment.
• Ability to handle sensitive and confidential issues in a professional manner.
• Self-starter with proven ability to follow through on multiple tasks, prioritize, maintain a positive attitude, and create a positive candidate experience simultaneously.
• Ability to work independently and meet deadlines.
• Excellent time management, organizational skills, and strong attention to detail.
• High-level proficiency in Microsoft Office Suite including Excel, Word, MS Teams and Outlook.
• Human Resources experience and/or experience with staffing placements is preferred.
  
  

Working Conditions

• Remote position, home office.
  
  

NOTE: Hours and workdays may vary or change, depending upon the needs of business.

Who We Are

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the worlds lifelong learning company. For us, learning isnt just what we do. Its who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Evaluation

Job Family: LEARNING&CONTENT_DELIVERY

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 21911

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