Job Description
Employment Type: Full-time
Work Arrangement: 100% Onsite
Working Schedule: Monday to Friday, 9:00 AM - 6:00 PM PHT
Position Overview
To lead and manage the reception operations of ConnectOS at Mega Tower, ensuring a professional, efficient and consistent front-of-house experience for employees and clients. The role is responsible for the overall management of reception personnel, service standards, daily operations and continuous improvement of front-of-house services.
Key Accountabilities
- Oversee daily reception operations and ensure seamless front desk coverage.
- Lead, coach and develop the reception team.
- Maintain high standards of customer service and visitor experience.
- Coordinate client visits, client meetings and executive requirements.
- Establish and improve reception processes, protocols and service standards.
- Prepare operational reports and monitor team performance, service quality and KPIs.
- Collaborate with internal stakeholders to ensure smooth office operations.
- At least 5 years of relevant experience in reception, front office, guest relations or customer service.
- At least 2 years of supervisory or managerial experience.
- Experience in corporate offices, hotels or premium serviced offices is an advantage.
- Strong leadership, communication and stakeholder management skills.
- Excellent customer service orientation and problem-solving abilities.
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
#ConnectOS #TeamConnectOS # ConnectOSRecruitment
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
Job Details
| Role Level: | Mid-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | Mandaluyong National Capital Region |
| Company Website: | http://www.connectos.co | Job Function: | Administrative Support |
| Company Industry/ Sector: |
Outsourcing and Offshoring Consulting | ||
What We Offer
About the Company
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Job Snapshot
