Project Manager Products And Solutions - Engineering Senior Analyst

JOB DESCRIPTION

This role is responsible for developing and maintaining dashboards and various reports to support Global Product

Development Office Non-NPDI processes (Product Lifecycle Management, Special Feature Authorization, Phase-Out,

Sustaining, and Lessons Learned), providing clear visibility into KPI performance, SLA metrics, and operational trends. It

involves analyzing data, identifying process gaps, and delivering actionable insights to drive decision-making and

continuous improvement across Engineering and Operations. The position also supports process documentation, system

enhancements, and UAT for Oracle Product Development Cloud updates, requiring strong analytical, visualization, and

cross-functional collaboration skills.

KRA 1: Functional Expertise

Definition: The core duty of the individual that

demonstrates and effectively applies depth and

breadth of knowledge and skill in a technical or

functional area in observable and measurable terms.

• Develop, maintain, and enhance operational
  
  

dashboards and reporting tools supporting

SFA, Phase-Out, Sustaining, Lessons

Learned, and PLM processes.

• Prepare and deliver analytical reports
  
  

highlighting trends, insights, and forecasts

for Engineering, Operational, and Business

Reviews.

• Analyze high-level data and translate it into
  
  

actionable insights and recommendations to

support strategic decision-making.

Generate daily Change Order (CO) and SLA

performance reports, providing accurate

analysis and executive-ready summaries.

• Track key performance metrics and cycle
  
  

times to support continuous improvement

initiatives.

• Contribute to the development and
  
  

implementation of PLM process

improvement initiatives.

• Support process improvement efforts by
  
  

gathering data, documenting current

workflows, and maintaining process

documentation.

• Assist in identifying process gaps,
  
  

inefficiencies, and cycle time delays within

PLM activities.

• Monitor post-implementation performance
  
  

and report issues or risks following process

or system changes.

• Support the maintenance and regular
  
  

updates of PLM job aids and standard

operating procedures (SOPs), including

quarterly revisions aligned with Oracle

Product Development Cloud releases.

• Assist in user acceptance testing (UAT) of
  
  

PLM enhancements and quarterly system

updates within the Oracle Product

Development module.

• Coordinate with cross-functional
  
  

stakeholders to ensure effective

communication and understanding of

process changes.

• Actively participate in team discussions,
  
  

providing observations and input on process

challenges and opportunities.

KRA 2: Customer Commitment

Definition: Value-adding activities to provide

insightful interface, improved relationships and

committed partnership with and for the customers.

Successful delivery of this KRA is determined from

the perspective of the customer in relation to

business results.

• Identifies customer needs through
  
  

communication and probing.

• Creates solutions to customer problems.
  
  

Provide sound recommendations for their

queries. Provides resolutions for the first

time.

• Assists customers in handling, servicing,
  
  

follow-up, communication, and closure of

issues.

• Completes workload on time. Monitors if
  
  

transactions are processed in a timely

manner.

• Implement error-proofing method to ensure
  
  

all transactions done are accurately.

• Lead and initiate conferences calls,
  
  

meetings, and discussions with internal

customers (design engineers, manufacturing

engineers, SFA engineers, project managers,

Engineering leads)

• Monitor and ensure team’s adherence to
  
  

shift schedules and attendance expectations

to ensure consistent support to customers

and a balanced workload for peers.

• Coordinates with other teams/support to
  
  

complete the request of customers.

• Monitors team service level and assist in
  
  

workload distribution

• Conducts team/functional/business
  
  

overview presentations during counterpart

visits as required by manager or director.

• Assist colleagues in answering general
  
  

inquiries from customers

• Handles specialized queries from customers
  
  

KRA 3: Internal Communication

Definition: Effective use of communication and

information sharing using the appropriate

channels/medium. Provides activities that allow

exchange and relay of opinions and insights

necessary in the conduct of business.

Personal CSAT

POC Meeting Participation

Stakeholders Feedback

On-Time and Accurate Turnover/Reports

Submission, tracking, documentation, and

coordination

Team Meeting Participation

Knowledge sharing/training

10%

10%

Job Description

• Engage with global engineering groups to
  
  

obtain information and direction from

design engineers and manufacturing

engineers as necessary to ensure reliable

and accurate product information.

• Coordinate with Design/SFA/NPI engineers
  
  

regarding PLM enhancements and process

updates.

• Records and submits periodic and/or
  
  

quarterly transaction records, log sheets

and/or trackers.

• Plans, executes and manages own workload
  
  

and projects in cooperation with line

leaders.

• Support the facilitation of project meetings,
  
  

training sessions, and workshops by actively

contributing to discussions and driving

engagement. Communicate best practices,

lessons learned, and key process and

product updates to ensure team alignment

and continuous improvement.

• Uses effective communication tools like flow
  
  

charts, process flows, diagrams, etc. to

effectively communicate products and

processes, convey information and respond

to queries/requests coming from different

levels.

• Generate reports based on team
  
  

deliverables and presents to management

and counterparts.

• Assist in communicating and collecting data
  
  

for the team to different stakeholders in the

organization.

• Escalates specific issues and provides
  
  

recommendations to internal customers and

stakeholders to address them.

• Participates in business conference calls.
  
  

KRA 4: Continuous Improvement

Definition: An ongoing effort to improve products,

services, or processes, and the integration of these

improvements to standard processes and protocols -

• can be applied in a micro (Individual improvement)
  
  

or macro (organization-wide) level.

• Identifies problems, analyzes trends and
  
  

implements corrective and preventive

actions using quality tools.

• Conduct peer review to GPDO (non-NPDI)
  
  

process enhancements, changes and release

of monthly reports.

Continuous Improvement Project Delivery

10%

Job Description

• Completes personal individual development
  
  

plan and implements agreed

training/development activities.

• Spearhead identifying team opportunities
  
  

and challenges. Provide sound

recommendations to management and/or

stakeholders by translating, enhancing, and

consolidating information into forms that

can be used for decision making of the top

management.

• Works closely with counterparts/POCs to
  
  

identify loopholes and process gaps.

• Performs quality checks and provides quality
  
  

feedback/recommendations to peers.

• Support projects related to quality
  
  

improvement (such as 6-Sigma projects,8D,

Quick Fix, QMS, etc.)

• Introduce process improvements to GPDO
  
  

Non-NPDI processes (PLM/SFA/PhaseOut,

Sustaining, Lessons Learned), and document

approved changes to work instructions in

Vertiv Documentation library.

KRA 5: Team Support and Development

Definition: Individual contribution to further team

effectiveness and development towards better

efficiency, productivity, support quality and quality

of work life.

• Actively participates in team activities and
  
  

initiatives.

• Fulfil other reasonable duties and projects
  
  

as required.

• Serves as back-up for next level similar or
  
  

related function for business continuity.

• Serves as point-of-escalation for productspecific
  
  

technical/procedural queries from

peers and junior members.

• Provides work direction and guidance to
  
  

junior level peers and employees when

needed.

• Conducts product/process/functional
  
  

training.

• Assists in creating a training plan for new
  
  

hires.

• Manages/handles at least 1
  
  

company/platform/business unit

project/initiative.

• Coordinates and networks with other
  
  

members of the team to complete assigned

projects and programs.

• Participates in cross-business unit
  
  

committees as a lead contributor.

• Trains new hires and ensures that they have
  
  

sufficient knowledge and skills before going

live or performing their work

alone/independently.

REQUIREMENT

• Proficient in Power BI and Smartsheet (or similar tools), with demonstrated ability to develop dashboards,
  
  

analyze data trends, and support decision-making through reporting and visualization. (Required)

• Proficient in data reporting and advanced spreadsheet modeling (eg., formulas, pivot tables) with solid
  
  

understanding of analytics concepts and the ability to independently analyze data, identify trends, and deliver

actionable insights.

• 2–4 years of related experience in Product Lifecycle Management (PLM), engineering support, or a similar
  
  

function.

• Basic understanding of product lifecycle processes, engineering workflows, or
  
  

manufacturing/quality/procurement interactions.

• Basic knowledge and experience on Bill of Materials Management and Item Creation on PLM systems, product
  
  

development, production methods, product lifecycle, and Stage Gate process.

• Working knowledge and experience on Product Lifecycle Management systems (Oracle PD Cloud preferred) or
  
  

similar enterprise systems.

• Knowledgeable in Oracle BOM structures and Oracle Item attributes is an advantage.
• Basic knowledge and exposure to Oracle EBS tools is an advantage.
• Awareness of MCAD concepts is desirable but not required.
• Good written and verbal communication skills with the ability to work in a team-oriented environment.
• Experience supporting meetings or workshops.
• Ability to manage multiple tasks with guidance and supervision in a fast-paced environment.
• Proficient in Microsoft Office tools (Excel, PowerPoint, Word).
• Strong attention to detail, organization, and willingness to learn.
• Ability to forecast completion dates and willingness to meet deadlines.
• Ability to communicate with individuals from a wide range of disciplines and backgrounds.
• Ability to effectively work independently and in a team environment.
• Ability to manage multiple projects effectively and efficiently.
• Ability to multi-task, managing multiple priorities.
• Ability to work under pressure and tight commitment to deadlines and deliverables.
• Effective verbal and written communication
  
  

ABOUT THE TEAM

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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