Program Project Management Lead

Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes.

Summary: As an Internal Support Agent your main responsibilities will include working on incoming requests from internal stakeholders, assisting the SPDs with resolving Partner issues, supporting Global Partnership team members with any issues. You will be working with multiple teams to provide support, problem-solve and work on team wide projects and launch initiatives. Some of your responsibilities may include: ? Acting as a liaison between the ops team and the Google partner ? Tracking and organizing top priority bugs and other team initiatives ? Developing internal resources and associated communication documents to help manage partner relationship and development efforts ? Independently analyze situations and problem-solve ? Leading ad hoc projects About You: You are a quick learner who can work independently as well as with a team. You have an enthusiastic attitude about learning new things and apply sound judgment when dealing with sensitive issues which may require escalation. Also, you adapt well to changes and make quick adjustments to make accommodations. You understand the importance of professionalism in the workplace. Requirements: ? A bachelor’s degree or 2+ years of customer service/partner management experience ? Proven written and oral communication skills ? Knowledge of Google Docs and Sheets ? Ability to work on tight daily deadlines ? Must be well organized, goal oriented and self-motivated ? Demonstrated ability to be flexible, think and respond quickly while maintaining attention to detail a. Billing / PO Request - Supplier will process requests from internal stakeholders for Purchase Order creation. Supplier will create Purchase Orders and submit an invoice for processing. If change is required, the supplier will provide amendment for fee increase or add funds. Supplier will follow requests through PO and invoicing cycles to ensure payment is processed within stipulated time frame. b. Partner Onboarding and Maintenance - Supplier receive requests from internal stakeholders to create account(s), validate information and work through account set up issues with partner. Supplier will track onboarded partners in an agreed upon CRM and keep partner information up to date. Supplier will perform scaled email outreach to partners at the request of SPM or SPD stakeholders. c. Troubleshooting - Internal stakeholders will contact Supplier with requests for assistance in troubleshooting Partner issues (i.e. broken feeds, data error). Supplier follow appropriate escalation paths as set forth by each product team and track issues as necessary. Minimum 5 year(s) of experience is required