Online Customer Service Representative

Responsible for providing excellent service to customers, assisting with inquiries, coordinating call-to-deliver requests, and ensuring smooth and efficient transactions within the store.

• Provide front-line customer service support by addressing inquiries, concerns, and requests in a professional manner.
• Handle and coordinate call-to-deliver orders, ensuring accuracy, timeliness, and proper documentation.
• Assist customers in navigating store offerings and provide product information as needed.
• Work closely with store teams to ensure efficient order processing and fulfillment.
• Maintain customer service standards in alignment with company policies and values.
• Perform other related tasks as may be assigned.
  
  

• Must be a graduate of any4-year course
• Experience in customer service is a plus but not required
• Fresh graduates are welcome to apply
• With strong communication and interpersonal skills
• Must be customer-focused, approachable, and adaptable to different situations
• Willing to be assigned in SM Megamall
• Amenable to work within Mall Hours (including weekends and holidays as scheduled)