Mandarin Bilingual

Accenture in the Philippines is currently looking for talented individuals for our Mandarin Bilingual role.

About the Role: As a Mandarin Bilingual, you will perform the following (but not limited to) duties and responsibilities:

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

• Document Translation tasks (e.g. Requirements, Designs, e-mails, Tickets, Error information, etc.) from English to a foreign language (indicate language) and vice versa
• May require interpretation service during conferences or meetings with counterparts, clients, and vendors.
• Initiate and implement Quality Assurance and process improvement activities
• Assist in Capability Development of bilinguals by conducting coaching or language training activities
• Research, compile and learn business, tools and technical terminologies
• Use and contribute in strengthening translation tools to increase productivity
• Willing to be cross-trained on technical (SAP, Oracle, SFDC, Service Desk, etc.), customer service, financial or project management/support tasks
• Work with teams and diverse range of people
• Work in a Service Desk setting involving spoken and written communication in the foreign language (non-English)
• Work on a project as technical support (SAP, Oracle, SFDC, Service Desk, etc.), customer service, financial, or support tasks
• Other language-related tasks as may be defined and assigned from time to time

About You: The ideal candidate will have the following skills and experience:

• A bachelors degree in Information Technology, Computer Science, or other relevant fields. Undergraduates with language proficiency are welcome to apply
• Able to effectively communicate, verbally and in writing, in both English and a foreign language (i.e., Mandarin)
• Experience in providing customer service, analytical testing, quality assurance testing, or other relevant experience
• Familiarity with MS Word, MS Excel, and MS PowerPoint
• Experience in analysis, troubleshooting, problem solving and project management
• Must be willing to work on holidays, weekends, shifting schedules and extended working hours

If you are interested in joining our diverse community, please apply directly to this job advertisement. After applying, you will either be directed to another link to create and complete your Workday profile or receive an email from our recruiters with instructions on how to do so. Please ensure that all required information is provided within 24 hours to facilitate the processing of your application.

Please indicate Job Boards & LinkedIn in “How Did You Hear About Us?” section in your Workday application so that we can easily track your application.

What’s in it for you? Start your Accenture journey to enjoy these benefits:

• HMO coverage (medical, dental, mental health) from day 1 of employment
• Free medicines for you and your dependents*
• Expanded maternity leave up to 120 days*
• Expanded paternity leave up to 30 days*
• Employee Stock Purchase Plan
• Paid Sick and Vacation Leaves
• Allowances, company bonuses, and performance incentives
• Loyalty and Christmas Gift
• Inclusion and Diversity Benefits
• Flexible working arrangements
• Company-sponsored trainings like upskilling and certification
• Volunteering opportunities

*Terms and conditions apply