Learning Operations Senior Coordinator

Job Description

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
  
  

Brief Job Description

The Learning Operations Senior Coordinator is responsible for supporting day‑to‑day Vertiv Global Learning Operations activities, ensuring smooth execution of training programs, LMS administration tasks, and stakeholder support. The role requires strong customer service, basic LMS and technical capabilities, quality assurance support, and the ability to work independently while collaborating with global teams and subject matter experts. The coordinator also contributes to documentation, project coordination, and continuous improvement efforts as part of the Learning Operations function. This role will also conduct training as part of its core responsibilities.

Responsibilities

• Deliver and support training by conducting LMS‑related sessions, delivering the Learning Operations onboarding presentation, assisting instructors during Manila‑based sessions, and preparing training materials and resources.
• Develop and maintain documentation by updating job aids, drafting communications and newsletters, and supporting team‑led projects and initiatives.
• Manage LMS administration including course setup, user updates, Super Admin tasks, basic API/Postman activities, external training coordination, and QA checks for data accuracy.
• Provide customer and stakeholder support by delivering Tier 2 assistance, managing escalations, and responding promptly to learners, instructors, and global partners.
• Conduct quality assurance on training processes and LMS tasks while resolving complex issues and recommending workflow improvements.
• Support Junior LMS Administrators by reviewing their work, addressing escalations, leading onboarding and training of new team members, and ensuring SLAs are consistently met.
• Work independently with minimal supervision while providing knowledge‑sharing and guidance to less experienced team members.
• Perform other related duties as assigned to support the Vertiv Global Learning Operations Team.
  
  

Qualifications

• 1–3 years of experience in training operations, customer service, or LMS administration.
• Can perform system configuration tasks and have basic understanding of eLearning content format with basic project management experience.
• Training delivery experience preferred.
• College Diploma or equivalent experience. With technical certification in related field or equitant experience
  
  

Skills And Competencies

• Ability to work with SMEs and Stakeholders; strong business acumen.
• Technical writing skills for job aids and documentation.
• Basic stakeholder management and project coordination skills.
• Ability to conduct training sessions or facilitate basic workshops.
• Customer Focus, High-Performance Culture, Act With Urgency, Learn and Seek Out Development.
  
  

Time Travel Required

• None
  
  

Physical & Environmental Demands

• No Special Physical Requirements
• This role is on-site.
  
  

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength
  
  

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example
  
  

About The Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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