Lead - SD Management

Company Description

You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, you will be part of our continuously growing number of 38,000 professionals from over 61 global delivery centers around the globe.

KEY RESPONSIBILITIES: Sutherland is seeking a reliable and detail-oriented person to join us as Lead-SD Management. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Leads in this role get to:

Empower the Work: Create, and facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge.

Impact the bottom line: Conduct BQ / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams.

Strengthen relationships: Establish and maintain communication with clients and team members; understand needs, resolve issues, and meet expectations

Take the lead: Delivering new hire training for the business, ensure to give a good learning experience for the new hires, ensuring to equip new hires with relevant skill set to meet the production goals from the first month post nesting

Should partner with quality and training manager to identify skill and knowledge gap that leads to an in stable performance trend

Work with the training manager to prepare training content to run a BQ intervention for the business and Work with the training manager in catering the learning via the update management process and new launches.

Qualifications

Our most successful candidates will have:

• Excellent Data Mining skills
  
  

Ability to think outside of traditional role to evaluate business implications

Ability to interpret data, identify trends, and make suggestions for improvements

• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
  
  

Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues

Additional Information

All your information will be kept confidential according to EEO guidelines.

---