Korean Bilingual Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your typical day will include collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring seamless integration of various software components. You will also be responsible for providing support to users and stakeholders, ensuring that their needs are met efficiently and effectively. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Analyze and troubleshoot software issues to ensure optimal performance of business systems. - Collaborate with cross-functional teams to enhance system functionality and user experience. - Document and communicate findings and solutions to stakeholders in a clear and concise manner. - Provide training and support to users on software applications and interfaces. - Stay updated with industry trends and best practices to continuously improve support processes. Professional & Technical Skills: - Required Skill: Expert proficiency in Software Product & Platform Interface & API Engineering. - Additional Good To Have Skills: Experience with Platform Partner Ecosystem Enablement, Japanese Language. - Strong understanding of software development life cycle and methodologies. - Experience in troubleshooting and resolving API integration issues. - Familiarity with cloud-based platforms and services. - Ability to work with various programming languages and tools relevant to software engineering. Additional Information: - The candidate should have minimum 2 years of experience in Software Product & Platform Interface & API Engineering. - This position is based at our Manila office. Minimum 2 year(s) of experience is required