Key Accounts Specialist

Department

Revenue Growth - Vertical 2

Employee Type

Probationary

Job Summary

The Key Accounts Specialist is responsible for developing and maintaining relationships with key clients to ensure satisfaction, loyalty, and repeat business. This role involves strategic account management, sales, and collaboration with various internal teams to meet and exceed client expectations.

Responsibilities

• Develop and maintain strong relationships with key clients and act as the main point of contact for any key accounts .
• Understand clients ' business needs and objectives and w ork with them to set mutual goals and objectives.
• Identify upsell and cross-sell opportunities within existing key accounts.
• Collaborate with the sales team to drive revenue growth from key clients.
• Achieve or exceed sales targets within assigned key accounts.
• Develop and implement strategic account plans.
• Anticipate and address cl ient concerns to prevent issues as well as resolve issues in a timely and effective manner
• Coordinate with various internal departments such as Summit X team particularly, design, content, logistics, production video, tech, data & Audience marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs to be met
• Act as a mediator between clients and internal teams to ensure client satisfaction.
• Analyze key account data to identify trends and areas for improvement.
• Prepare regular reports on key account performance.
• Gather feedback from key clients and use it to improve services.
• Stay informed about industry trends, market conditions, and competitor activities.
• Provide insights to the organization based on market analysis.
• Negotiate contracts, terms, and agreements with key clients.
• Facilitate contract renewals and extensions.
  
  

• Bachelor’s degree in Business , Marketing, Advertising or a ny related field.
• At least 5 years solid experience in digital advertising sales .
• Strong communication , negotiation, and interpersonal skills .
• Analytical and problem-solving abilities.
• Familiarity with the industry and market trends.
  
  

• Relationship building and interpersonal skills.
• Sales and negotiation skills.
• Strategic thinking and planning.
• Time management and organizational skills .
• Customer-focused mindset.