Head of Operations

• Fast-growing organization
• Career growth and benefits
  
  
  

About Our Client

This opportunity is with a fast-growing organization in the property and technology industry. The company is well-established and offers a strong platform for professional growth within the field.

Job Description

KEY RESPONSIBILITIES:Strategic Leadership* Define and lead the commercial operations strategy to enable business growth and long-term sustainability.* Prioritize resources and budget effectively while ensuring revenue and cash recognition targets are met.* Continuously refine operational models, ensuring scalability, resilience, and compliance across regions.Cross-Functional Coordination* Orchestrate collaboration across Sales, Acquisition, Construction, Finance, and external partners to ensure process alignment, documentation readiness, and smooth execution.* Embed structured handover points and accountability frameworks across the property lifecycle.* Serve as the central hub for resolving operational interdependencies and driving end-to-end visibility.Operational Excellence* Design and enforce standardized workflows, escalation pathways, and compliance protocols.* Monitor KPIs rigorously; identify deviations early and deploy corrective actions to maintain operational integrity.* Drive throughput improvements while maintaining precision, compliance, and customer satisfaction.People Leadership & Capacity Building* Build, inspire, and manage a high-performing Commercial Operations team that thrives on structure, accountability, and continuous improvement.* Recruit and develop leaders who can manage scale, complexity, and crossfunctional delivery.* Foster a culture of discipline, transparency, and operational ownership.System & Automation* Partner with Product and Technology to automate manual processes, improve reporting, and enhance operational visibility.* Deploy tools and dashboards that support proactive decision-making and execution discipline.* Ensure commercial operations are designed for scalability, accuracy, and adaptability.

The Successful Applicant

KEY QUALIFICATIONS:* At least 12 years of progressive experience in complex operations, process excellence, or program management, preferably within manufacturing, logistics, BPO, or other highly complex, process-driven industries.* Proven expertise in structuring, organizing, and scaling operational systems with compliance, throughput, and financial impact.* Strong management skills, with a track record of leading large teams and senior managers in dynamic, cross-functional settings.* Demonstrated ability to design and monitor KPI frameworks, performance tracking, and continuous improvement methodologies.* Experience in process automation, systems deployment, and operational tooling is highly desirable.* Excellent communication and stakeholder management capabilities, able to engage effectively with both internal teams and external partners.* Bachelors degree in business, engineering, supply chain management, or related fields; an advanced degree is a plus.

Whats On Offer

Permanent position within a well-established large organization.

Opportunities for professional growth in the property industry.

Collaborative and supportive work environment.

Contact: Ralph Locsin

Quote job ref: JN-012026-6917251

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