Global Business Services - Order To Cash OTC Governance Lead

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Your role at Clorox:

The OTC Lead – Governance serves as the first point of contact and escalation for Order to Cash (OTC) issues across all Accounts Receivable (AR) functional areas, including Billing, Cash Application, Collections, Deductions, and Credit.

This role is part of the OTC Governance team and is based in Manila, providing local, real-time leadership coverage and rapid issue resolution for offshore and hybrid delivery teams.

The ideal candidate brings strong end-to-end OTC knowledge, deep expertise in OTC subjects, and the ability to quickly assess issues, drive root-cause analysis, and coordinate resolution across functions and partners.

In this role, you will:

OTC Governance & Escalation Management

• Act as the first escalation point for operational issues across all AR sub‑processes (Billing, Cash Application, Collections, Deductions, Credit).
• Triage issues, assess financial and customer impact, and determine the appropriate resolution path.
• Ensure escalations are resolved within defined SLAs and governance standards, escalating further only when required.
• Maintain visibility to recurring issues, systemic gaps, and operational risks, and surface insights to OTC leadership.Deductions Expertise & Oversight
• Provide subject‑matter expertise on OTC&C functions
• Support complex or high-risk deduction cases and guide analysts and managers on resolution strategies.
• Partner closely with Deductions leads to identify root causes, control gaps, and prevention opportunities.
• Inform governance discussions with data-driven insights on deduction trends, aging, and financial exposure.
  
  

Cross-Functional Coordination

• Serve as the single coordination point between AR functions to resolve cross-process issues.
• Partner with upstream and downstream teams (Customer Operations, Sales, Logistics, Trade, IT) as needed to remove blockers.
• Translate business and governance expectations into clear operational direction for delivery teams.
  
  

Offshore Enablement & Governance Presence

• Provide on-site governance coverage in Manila, enabling faster decision-making and issue resolution.
• Act as a bridge between global OTC leadership and offshore delivery teams.
• Reinforce standard work, escalation protocols, and governance discipline across teams.
  
  

Continuous Improvement & Risk Management

• Identify recurring issues and systemic breakdowns impacting cash, customer experience, or compliance.
• Contribute to process improvement initiatives and governance enhancements.
• Support documentation of standard operating procedures and escalation playbooks.
  
  

What we look for:

• 5+ years of experience in Order to Cash / Accounts Receivable.
• Strong hands-on experience in deductions management (required).
• Working knowledge of Billing, Cash Application, and Collections processes.
• Experience operating in a governance, escalation, or oversight role.
• Ability to operate independently, make sound judgment calls, and influence without direct authority.
• Strong analytical, problem-solving, and communication skills.
• Experience working with offshore or managed service delivery models.
• Proficiency in ERP systems (SAP preferred) and reporting tools.
  
  

Preferred Qualifications

• Consumer packaged goods (CPG) or high-volume transactional environment experience.
• Prior experience supporting global or multi-region OTC operations.
• Exposure to OTC transformation or stabilization initiatives.
• Strong stakeholder management skills across multiple functions and levels.
  
  

Role Characteristics

• Individual contributor (no direct people management).
• Governance and escalation‑focused (not transactional processing).
• High visibility and high-impact role.
  
  

Based in Manila as the primary OTC governance contact for offshore operations.

LI_HYBRID

Workplace type:

Hyribd

Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more.

Benefits we offer to help you be well and thrive:

• Competitive compensation
• Generous 401(k) program in the US and similar programs in international
• Health benefits and programs that support both your physical and mental well-being
• Flexible work environment, depending on your role
• Meaningful opportunities to keep learning and growing
• Half-day Fridays, depending on your location
  
  

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.

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