Flight Desk Consultant

Were Hiring: Flight Desk Consultant!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Flight Desk Consultant to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Flight Desk Consultant

Work Arrangement: Hybrid

Location: Philippines - Ortigas

Schedule: Morning Shift

Job Description

This is a Work From Office role assigned in Ortigas with a plan to transition to Hybrid after 6 months

The role of the Airfares and Ticketing Consultant involves working as a proactive member of the Fares Desk. The primary responsibilities include ensuring all ticketing-related functions, queue monitoring, PNR actioning, and both internal and external communications are completed in a timely and efficient manner, while maintaining a high level of accuracy.

Key Responsibilities

Airline fares and ticketing Domestic and International

• Perform all ticketing functions efficiently while maintaining a minimal error ratio.
• Execute fare quotes and reassessments within prescribed time frames and communicate results to internal stakeholders.
• Process and action airline refunds, EMDs, and reissues, ensuring accuracy and efficiency.
  
  

• Liaise with airline partners promptly and professionally to seek inquiries, resolutions, waivers, or favors.
• Provide excellent, friendly, and proactive customer service in line with company values to internal stakeholders when addressing challenging and time-sensitive issues.
• Communicate necessary requirements from airline queues to respective teams in a timely manner.
  
  

• Ensure all records and files are updated accurately and in a timely manner
• Ensue all reconciliation processes are in line with company policy and procedure.
  
  

• Experience in fares and ticketing - mandatory
• GDS input / output
• MS Office
• IATA Airline and City Codes
• Fares and Ticketing 1 & 2 accreditation
• Attention to Detail: Ability to produce high quality work while demonstrating a thorough concern for all the areas involved, no matter how small.
• Problem Solving: Identifying challenges and needs and their probable causes; providing insights to decision makers to investigate new solutions and approaches to achieve better long term results.
• Continuous Learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities and applying that knowledge to their role.
• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibility or environment (e.g. people, processes, structure or culture)
• Action Orientated: Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
• Decision Making: Make good and timely decisions that will keep the organisation moving forward
• Positive Approach & High Energy: Consistently maintaining high levels of activity or productivity over extended periods. Demonstrating a positive attitude in the face of difficult or challenging situations
  
  

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
• Cloudstaff : Build Your Career, Anywhere
• Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. Were passionate about creating a work environment that fosters your professional growth and overall well-being.
• Why Cloudstaff is the #1 Workplace?
• Award-winning Culture: Were committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
• **To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**