Enterprise IP Telephony Engineer

Who we are:

Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.

Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.

The work:

As Enterprise IP Telephony Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability throughout the organization. Your typical day will involve collaborating with different teams, managing requests for change, and updating knowledge base articles to enhance troubleshooting efforts. You will also work closely with vendors and service management teams to analyze and resolve issues effectively, contributing to a seamless operational environment.

Roles & Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Facilitate training sessions to enhance team skills and knowledge.

Monitor and evaluate team performance to ensure alignment with organizational goals.

Develop and implement best practices for incident management and resolution.

Here’s what you’ll need:

Required Skill: Expert proficiency in Enterprise IP Telephony.

The candidate should have minimum 5 years of experience in Enterprise IP Telephony.

Strong understanding of network protocols and telecommunications systems.

Experience with troubleshooting and resolving telephony-related issues.

Familiarity with VoIP technologies and their implementation.

Knowledge of service management frameworks and incident response processes.

This position is based at our Manila office.

What’s in it for you?

You will be part of Accenture’s growing community of technology professionals, continually expanding to provide the best services to our clients.

At Accenture, you will be working on innovative projects, while being exposed to the latest emerging technologies and industry best-practices.

We offer trainings and development programs and courses to help you grow your own tech stack and certifications.

What We Believe

All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you.

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