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Enterprise Customer Success Manager

Talentmate

Philippines

16th December 2025

2512-20799-6

Job Description

Account Plan Execution

○ Should gain deep understanding of the client’s strategic priorities, goals and key

business objectives of each department level

○ Proactively identify performance gaps and other risks of churn

○ Increase account value through upsells and network expansion

Strong engagement with internal and external stakeholders

○ Manage cross-functional relationships with different client and Sprout

stakeholders to execute account projects

Leverage Technology and Industry Experience

○ Must have excellent product knowledge to be able to recommend best practices

on system usage/configuration to complement client’s business processes

○ Must study industry specific to client to be able to understand trends and best

practices to achieve process excellence

Minimum Qualifications

3-5 years with account management/customer success experience in handling enterprise

accounts

Has experience in the tech industry
30% remote work (face to face client meetings included)
Preferably has experience working in SaaS companies
Preferably has some experience in HR & Payroll.

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Mandaluyong National Capital Region
Company Website:	http://sprout.ph/	Job Function:	Others
Company Industry/ Sector:	Internet Publishing

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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