Digital Merchandising Team Lead AU Retail Office-based

Schedule: Monday to Friday (06:00 AM to 03:00 PM PHT)

About The Role

We are seeking a hands-on Digital Merchandising Team Lead to enhance the online shopping experience, optimise website performance, and drive ecommerce growth. This role will oversee product presentation, website content, A/B testing, and conversion rate optimisation (CRO), using data and customer insights to improve conversion rates, revenue, and customer satisfaction.

The role also provides day-to-day supervision and coordination of Manila-based Digital and Marketing team members, ensuring clear priorities, quality delivery, and effective collaboration with cross-functional teams and external partners.

Key Responsibilities

• Optimise online product placement, categorisation, search, navigation, imagery, and product information to improve the customer experience and sales performance.
• Lead CRO initiatives, including A/B testing, website performance analysis, and data-driven recommendations for website enhancements.
• Monitor ecommerce trends and competitor websites to identify opportunities for continuous improvement.
• Manage product range execution, promotional campaigns, product launches, and merchandising projects.
• Maintain accurate product catalogue data, pricing, and website updates, ensuring data integrity and timely delivery.
• Support website troubleshooting, site testing, user acceptance testing (UAT), and operational upgrades.
• Coordinate daily workloads, priorities, and deliverables for Manila-based Digital and Marketing team members.
• Coach team members, provide constructive feedback, and ensure work meets quality standards and agreed SLAs.
• Collaborate with marketing, technology, business analysts, agencies, and vendors to deliver ecommerce initiatives.
  
  

Key Requirements

• At least 3 years of experience in an omnichannel ecommerce retail environment, with exposure to product lifecycle management, product enrichment, and digital content management.
• At least 1 year of experience in conversion rate optimisation (CRO); A/B testing experience is highly desirable.
• Experience coordinating workloads, providing feedback, and supporting team delivery, ideally across geographically dispersed teams.
• Experience with ecommerce content management systems such as SAP Hybris or WordPress.
• Intermediate knowledge of UX principles and working knowledge of HTML and CSS.
• Advanced Excel skills, including VLOOKUP, PivotTables, and IF functions.
• Strong analytical, problem-solving, and creative thinking skills, with a customer-first and commercially minded approach.
• Excellent communication and collaboration skills, with the ability to coach others, manage competing priorities, and drive continuous improvement.
  
  

Desirable: Experience in furniture or bulky-product ecommerce retail, advanced CRO and UX knowledge, and experience supervising offshore teams.

What We're Looking For

A proactive, customer-focused leader who combines hands-on ecommerce merchandising expertise with data-driven decision-making and supportive people leadership. Someone who enjoys testing new ideas, improving website performance, and helping teams deliver excellent results.

Join the awesome team and enjoy these benefits & perks:

• Office-based
• Medical and Dental Coverage from day 1 of employment with 1 HMO dependent
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

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Equal Employment Statement Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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