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DE032432-Customer Service Associate - Accenture Boni

Talentmate

Philippines

24th April 2026

2604-18702-2506

Job Description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Customer Service Associate

WORK SETUP: Return to Office

OVERALL PURPOSE:

Provides frontline or back-office case handling support by resolving customer issues, processing requests, and ensuring service delivery meets defined SLAs and quality standards. Uses tools, SOPs, and knowledge bases to deliver accurate, timely outcomes.

RESPONSIBILITIES:

Handle inbound/outbound interactions and/or back-office cases (tickets, emails, chats) based on assigned queue.

Resolve customer concerns using approved scripts, SOPs, and troubleshooting steps; escalate complex issues appropriately.

Maintain accurate documentation in CRM/case tools (notes, disposition, resolution codes).

Meet daily productivity and quality targets (SLA, QA, adherence, accuracy).

Identify recurring issues and provide feedback for process/knowledge improvements.

Comply with data privacy, security, and client compliance requirements.

OTHERS:

Project Shift Schedule: Rotation

Project Rest Day: Rotation

Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2

SKILL AND QUALIFICATIONS:

Open to High School graduates, Senior High School graduates, College vocational courses, and College undergraduates

Must have at least 6 months of experience in BPO

Must be amenable to work in Boni, Mandaluyong

Willing to handle Telco Account

Project Shift Schedule: Rotation

Project Rest Day: Rotation

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Mandaluyong National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Customer Service
Company Industry/ Sector:	Software Development

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