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DE032348-Instructor Senior Analyst

Talentmate

Philippines

7th April 2026

2604-18702-2346

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Instructor Senior Analyst WORK SETUP: Return to Office RESPONSIBILITIES:

Build training content, deliver in-person / virtual classroom training

Create training needs analysis

Work with the operations, training, and quality teams to identify performance gaps related to functional /digital skills.

Analyze performance gaps and provide recommendations to meet target metrics. Training Design and Development

Responsible for content research, training, outline creation, development of training evaluation measures, training materials development, knowledge assessment and test design

Identify other non-traditional performance improvement initiatives to address knowledge, skills, practices, and overall training effectiveness gaps

Regularly provide feedback on content and recommend improvement of courseware. Training Delivery

Deliver training programs to employees in functional, digital and industry domain to both new hires and existing staff

Teach in blended learning environment including Instructor Led Training (ILT), Virtual Instructor Led Training (V-ILT), and Social Learning methods.

Mastery of assigned domain (F&A/HR/Health) course content and related courseware, certification as appropriate

Facilitate all required training programs with the ability to translate subject matter expertise to knowledge gain and skills development.

Deliver required industry, domain, functional and client systems and process training to both new hires and existing staff

Provide floor support and coaching to all employees including leadership.

Proactively develop activities or modules to supplement existing programs or initiatives.

Demonstrate strong working knowledge of adult learning theory principles and able apply in a 1:1 or in a group training setting Training Evaluation and Reporting

Gather data from operations and other support teams to measure program effectiveness

Conduct assessments (e.g., Kirkpatrick Level 1 and 2) as per Service Level Agreements (SLA) and administer pre- and post-training exams/tests as required.

Monitor progress of employees by tracking performance indicators.

Prepare reports like training effectiveness measures, training completion reports, and data analysis for business reviews.

Provide floor support and communication coaching to all employees including leadership and support during the Transition phase

Develop communication assessment tools in line with project goals and metrics

Proactively develop activities or modules to supplement existing programs or initiatives. Apply expertise in specific business process capabilities

Execute learning processes and deliver sessions to meet defined service levels and key performance indicators. Drive continuous improvement

Identify new opportunities for/enhancements to business processes; develop/help to implement recommendations to achieve continuous improvement objectives. OTHERS: Project Shift Schedule: Rotation shift Project Rest Day: Weekends Off Project/Team Location: Mandaluyong, Robinsons Cybergate Tower 2

SKILLS AND QUALIFICATIONS:

At least 2 to 5 years of experience in Learning Operations, Knowledge Management, Transition, Operations, or Process Documentation

Any F&A/HR/Health domain (not as trainer) is good to have

Prior exposure to BPO / Shared Services / IT or Business Operations transitions is an advantage

Excellent communication Skills

Bachelor’s degree holder

Experience working with clients or global stakeholders preferred

Individual Contributor

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Mandaluyong National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Training
Company Industry/ Sector:	Software Development

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