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DE031267-Workforce Services Associate

Talentmate

Philippines

6th January 2026

2601-18702-1320

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Associate WORK SETUP: Hybrid RESPONSIBILITIES:

Responsible for Real Time Adherence and Queue Management for Business Operations. Specifically, the primary responsibility of the individual is to monitor and manage site activities to support client/account service level agreements.

Responsible for ensuring scheduled team logins/ logout on time, manage, control and report nonadherence to schedules.

Adheres to prescribed formats in updating attendance, schedule swaps

Managers require real-time reporting requirements, deliverables via service menus and ad-hoc requirements.

Acts as Point of Contact in processing and identifying schedule exceptions (e.g. training, coaching) including minimum length, approval, data entry responsibilities, and tracking. OTHERS: Project Shift Schedule: Morning shift Project Rest Day: Weekends off Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2

SKILLS AND QUALIFICATIONS:

At least 6 months to 2 years RTA experience; other WFM experience is a plus but not required.

Good knowledge in MS Office (Word, Excel, PowerPoint)

For the Tools requirement - with experience in handling SNOW as a reporting or Real Time Tool

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Mandaluyong National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Human Resources (HR)
Company Industry/ Sector:	Software Development

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