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DE030440-Communications Analyst

Talentmate

Philippines

8th November 2025

2511-18702-5

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Communications Analyst WORK SETUP: Return to Office RESPONSIBILITIES:

Responsible for overall development and delivery of various capability development programs in the Operations workforce, primarily focusing on verbal and written communication skills.

Work with the operations, training, and quality teams to identify performance gaps related to communication skills

Analyze performance gaps and provide recommendations to meet target metrics

Responsible for content research, training outline creation, development of training evaluation measures, training materials development, knowledge assessment/ test design

Identify other non-traditional performance improvement initiatives

Deliver capability development programs to employees such as coaching and training

Provide floor support and communication coaching to all employees including support team members

Develop communication assessment tools in line with project’s goals/metrics

Proactively develop activities or modules to supplement existing programs or initiatives

Gather data from operations to measure program effectiveness / Monitor progress of employees by tracking performance indicators

Prepare reports like training effectiveness measures, training completion reports, and data analysis for business reviews

Propose continuous improvements in communication coaching and training processes

Mentor other employees to provide communication coaching support

Attend quality calibration calls and provide recommendations

Provide communication coaching support to other businesses, as needed OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2

SKILLS AND QUALIFICATIONS:

Standard Comms Coach Profile, no domain

At least 2 years’ experience in Service Delivery or Customer Service

Project to upskill resource to comms coaching

Individual Contributor

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Mandaluyong National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Public Relations
Company Industry/ Sector:	Software Development

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