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DE030363 -Customer Contact Comms Analyst

Talentmate

Philippines

19th December 2025

2512-18702-752

Job Description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Customer Contact Comms Analyst

WORK SETUP: RTO

Responsibilities:

Contact by phone with debtors to make payment arrangements/establish payment dates and resolve issues and disputes

Capture accurate, detailed notes of discussions and arrangements and send follow up information as requested/required

Meet collection targets, and ensure agreed Service Levels are met or exceeded

Escalate issues in accordance with escalation policy; collect, progress and escalate high quality dispute information as required

Attend /support client meetings to discuss debtor performance and address issues as required

Be proactive and innovative with ideas to continuously improve collection-related processes, services and deliverables to the client

Assist in the preparation of management reports in line with clients and Accentures requirements; provide collections statistics and reports

Develop and maintain processes to allow accurate and timely production of regular or ad hoc reports for clients and internal operations in all aspects of revenue collection

Ensure that the business operates in line with operational excellence practices in the areas of process performance, process execution, process management and continuous improvement

Manage corporate risk by ensuring that all procedures are compliant with company policies, regulatory and legal requirements

Monitor collection related system performance if applicable, report issues and maintain communications or project plans to ensure appropriate resolution

Recovery of overpayments discovered through audits (e.g. recovery of claims overpayments made to health providers by health plans)

Development of collection strategies and models

Design and execution of customer collection campaigns, e.g., mailings and outbound calling

Facilitation of customer support, service disconnect, litigation and/or legal enforcement

Analyzing bad debt and recommending write-offs

Managing third party collection agencies

Researching and obtaining resolution on a variety of escalated collections related customer complaints and issues

Answering queries from junior staff regarding collection policy/procedures and system problems as a minimum standard.

Others

Project Shift Schedule: Rotation Shift

Project Rest Day: Rotation

Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2

SKILL AND QUALIFICATIONS

Educational Background: Open to college undergraduates with experience

At least 2 years experience in Service Delivery or Customer Service

Project to upskill resource to comms coaching

Individual Contributor

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Mandaluyong National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Customer Service
Company Industry/ Sector:	Software Development

What We Offer

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