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DE030086-Thai Service Delivery Ops Team Lead

Talentmate

Philippines

12th November 2025

2511-18702-29

Job Description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Thai Service Delivery Ops Team Lead

WORK SETUP: Return to Office

RESPONSIBILITIES:

Proactive and inquisitive candidate required with clear and precise communication, written and oral skills

Market /vertical knowledge of Retail and Sales

Domain knowledge of International Chat/Voice Service with experience in managing Customer experience metrics with upsell/cross sell

Analytical skills required with an eye for detail

Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers

Team Building - Ability to coach, connect and motivate team members; support training as needed

Manage project & client SLAs/KPIs

Manage a team of 15 FTE and set of Team Leaders

Drive employee morale, performance and productivity

Manage shrinkages and attrition as per the capacity plan

Weekly coaching and feedback and 1-1 to improve agent performance

Mentor and groom direct reportees on goal setting, RCA and coaching methodology; support training as needed

Team Lead will be aligned with our Customer Support vertically and help us in managing/ resolving customers’ query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. He will also be responsible for closing the fault and complaints within SLA

OTHERS:

Project Shift Schedule: Rotation Shift

Project Rest Day: Rotation

Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2

SKILLS AND QUALIFICATIONS:

At least 5 years’ work experience

At least 1-year supervisory experience

Open to resources from any industry

Open to getting P43 resources

Open to level amendment

Minimum Language Proficiency: Familiar, open to higher proficiency when available

Open to college undergraduate

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Mandaluyong National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Management
Company Industry/ Sector:	Software Development

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