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DE029876-Thai Customer Service Analyst

Talentmate

Philippines

21st April 2026

2604-18702-2468

Job Description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Thai Customer Service Analyst

WORK SETUP: Return to Office

RESPONSIBILITIES:

Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents

To perform assigned skill sets and its corresponding activities and tasks efficiently

To support & record a variety of customer service issues.

Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client

To provide customers with positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues

To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management

To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities

OTHERS:

Project Shift Schedule: Rotation Shift

Project Rest Day: Rotation

Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2

SKILLS AND QUALIFICATIONS:

At least 0-2 years’ work experience

Thai language only, no domain

Open to getting P43 resources

Open to level amendment Minimum Language Proficiency: Familiar, open to higher proficiency when available

Open to college undergraduate

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Mandaluyong National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Customer Service
Company Industry/ Sector:	Software Development

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