Customer Service Virtual Medical Assistant AU Health Service Hybrid

What You'll Do

• Answer inbound patient calls and respond to enquiries professionally.
• Schedule, reschedule, and cancel appointments.
• Provide patients with appointment details and pre-visit instructions.
• Update patient records and verify demographic, referral, and Medicare information.
• Process referrals and ensure required documents are complete.
• Coordinate with patients, doctors, hospitals, and internal teams.
• Manage appointment confirmations, recalls, waitlists, and rescheduling.
• Maintain accurate records while ensuring patient confidentiality.
• Handle administrative tasks and support daily clinic operations.
  
  

• 2-3 years of experience in medical administration, medical secretary, or healthcare customer service.
• Experience supporting Australian healthcare providers is highly preferred (Not mandatory)
• Experience handling inbound and outbound calls and appointment scheduling.
• Excellent English communication and customer service skills.
• Strong attention to detail, organization, and ability to multitask.
• Proficient in Microsoft Office; experience with medical practice management systems (e.g., HealthTrack, Best Practice, or Genie) is an advantage.
• Professional, compassionate, reliable, and able to maintain strict confidentiality.
  
  

• Hybrid (2-3 days/week Office-based; remaining days WFH)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA