Customer Service Representative

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Reporting to: Team Leader or Senior Team Leader

We’re an award-winning global outsourcer providing contact center and back office services. As an agent for Customer Service, you will be required to provide a level of outstanding and unique service for our valued customers.

A SNAPSHOT OF YOUR ROLE

You’re the genie that fulfils our customer’s needs. As an agent for Customer Service, you’ll represent the account and interact with clients through various platforms of support and ensure their service- or product-related problems are addressed in a timely and efficient manner. You use empathy, patience and passion, coupled with product knowledge to effectively resolve the customers’ needs.

As agent, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

As an employee of the Company, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment.

Your Day Could See You

Work within and contribute to a high performing team providing excellence in customer service

Understand our customers’ needs and expectations whilst providing each customer with a personalized experience

Impact the company’s bottom line by resolving problems at first point and turning frustrated clients into repeat customers

Adjust the level of support in accordance with the business needs

Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

Ensure all processes are performed as per procedure

Comply with standard program and company policies and procedures

Assist other team members and performs other duties as necessary

a Bit About You

Excellent in customer service.

With excellent English communication, listening and organizational skills.

With customer service experience in the BPO industry.

Results oriented, self-directed, proactive.

Able to adjust quickly to changing priorities and conditions in the work environment.

Flexible schedule availability as per business requirements

What Success Looks Like

High customer satisfaction.

Achievement of team’s pre-defined KPIs and SLAs.

Excellent feedback from customers.

What We Value

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Collaboration: Brilliant jerks can be brilliant elsewhere.

Impact: Do, get it done, create impact.

Passion: Be positive, bring passion and energy.

Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life!