Customer Service Agent

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Customer Service Agent (Onsite)

WCC 3A Site, Mandaluyong, Philippines

Reporting to: Operations Manager

We’re an award-winning global outsourcer providing contact center and back-office services. As an agent for Customer Service, you will be required to provide a level of outstanding and unique service for our valued customers

A SNAPSHOT OF YOUR ROLE

As an agent for Customer Service, you’ll represent the account and interact with clients through various platforms of support and ensure their service- or product-related problems are addressed in a timely and efficient manner. You use empathy, patience and passion, coupled with product knowledge to effectively resolve the customers’ needs.

As agent, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

As an employee of the Company, you are responsible for complying and enforcing policies and procedure designed to achieve information security.

You are also responsible for protecting personal and/or sensitive personal information that you may handle or process during your employment.

Your Day Could See You

• Work within and contribute to a high performing team providing excellence in customer service
• Understand our customers’ needs and expectations whilst providing each customer with a personalized experience
• Impact the company’s bottom line by resolving problems at first point and turning frustrated clients into repeat customers
• Adjust the level of support in accordance with the business needs
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Ensure all processes are performed as per procedure
• Comply with standard program and company policies and procedures
• Assist other team members and performs other duties as necessary.
  
  

• You hold a Bachelor's degree in a medical-related field.
• You have proven experience in customer service, demonstrating empathy and professionalism.
• You possess strong communication, active listening, and organizational skills.
• You are results-oriented, self-motivated, and take initiative to meet goals.
• You adapt easily to shifting priorities and dynamic work environments.
• You have a flexible schedule and are available to meet business needs as required.
  
  

• High customer / client satisfaction
• Excellent feedback from customers / clients
• Achievement of KPIs
• High performing team and team members