Credit and Collection Analyst

Job Description

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent—

we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to Inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
  
  

Job Summary

We are looking for a results-driven and detail-oriented Senior Collection Specialist to lead and execute end-to-end credit and collection processes for our Philippines-based customer accounts. This is an autonomous, hands-on role that requires proactive ownership of all credit control responsibilities from policy adherence to collections forecasting, dispute resolution and process improvement. The ideal candidate brings professionalism, accountability, and a commitment to continuous improvement.

Key Responsibilities

• Take full ownership of the Philippines collections portfolio, managing all aspects of credit control in a hands-on and independent capacity.
• Lead the day-to-day running of PH collection activities, ensuring timely and effective follow-ups on overdue accounts.
• Monitor and manage aging reports, taking proactive measures to minimize past-due balances.
• Forecast monthly collection targets and track performance to ensure goals are met.
• Conduct daily customer calls to address invoice payments and credit-related inquiries.
• Deliver a high and professional level of customer service to internal and external stakeholders at all times.
• Attend internal and external customer meetings to discuss and resolve current collection issues.
• Liaise with the project management team to review and approve billing requests.
• Be fully familiar with and follow the company’s Credit Policy, processes and procedures.
• Apply lean methodology and drive continuous improvements across credit and collection processes.
• Actively engage with internal business partners to assess and enhance end-to-end cash collection processes across departments.
• Utilize the designated collections tool or ERP system to:
• Update collection notes
• Manage disputes
• Set and track collection strategies
• Perform account housekeeping tasks including reconciliations, payment applications and offsetting entries request to cash application team.
• Prepare and submit weekly/monthly reports to Credit Manager and senior leadership, meeting reporting deadlines and KPIs.
• Complete month-end activities and reporting as per finance timelines.
• Prepare daily deposit summaries for collected checks and ensure proper documentation.
• Ensure the safekeeping of returned excess cash advances by PH MU (Market Unit) employees.
  
  

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration or related field.
• Minimum 3 years’ experience in collections or credit control with exposure to the Philippines customer market.
• Proficiency in ERP and collections software systems (e.g., SAP, Oracle & etc).
• Strong knowledge of Philippine regulatory environment and local financial practices.
• Excellent communication skills in English and Filipino.
• Strong negotiation, conflict resolution and analytical skills.
• Ability to work independently with minimal supervision in a fast-paced environment.
• Willing to work full onsite in Mandaluyong and on day shift.
  
  

Preferred Qualifications

• Experience in shared services, BPO, or multinational company environments.
• Familiarity with project billing and account reconciliation in multi-entity setups.
• Experience in collections forecasting and KPI-driven reporting.
  
  

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength
  
  

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example
  
  

About The Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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