Mobility team is responsible for the day- to-day service delivery of Mobility services in connection with assigned population of personnel traveling to various countries. This Mobility Quality, Innovation & Capability Development Senior Analyst role is to support our global Quality, Capability Development & Reinvention Ideas program to ensure we are consistent in (global) process execution across locations, avoid variability in service quality, reduce compliance risks, and have an agile training initiative tailored to address specific day-to-day challenges. Also, we will drive the Reinvention Ideas Program across teams.
Responsibilities
Perform process audits as per the audit checklist to ensure the quality systems are being implemented consistently and effectively.
Implement the basic quality and continuous improvement framework for the processes based on Six Sigma.
Coordinate with the teams on the end to end of mobility process to identify process gaps.
Publish the quality scores to the respective team members and the leads.
Work within Key Customer Group and the appropriate teams to drive the continuous improvement agenda in the end-to-end process.
Coordinate along with the lead and respective team to conduct regular brainstorming sessions to identify the process gaps and work towards resolution.
Oversee the implementation of quality related initiatives, and ensure quality measures are aligned with overall business objectives.
Facilitate process audits from a quality perspective to ensure that the quality systems are being implemented consistently, effectively and identify corrective action plan.
Support in tracking the performance against program objectives and implementing improvement initiatives to achieve the objectives.
Should continuously learn the process to keep updated about the changes that helps during the audits.
Establish period Quality reporting for all metrics and publish the dashboard to supervisor and respective managers.
Maintain accurate and up-to-date records/reports on Quality, Innovation, Capability Development and client satisfaction metrics as required.\
Collaborate with internal teams across locations to Identify areas for process improvement and contribute to the development of best practices and standard operating procedures.
Educational Requirement:
Must have:
Minimum Bachelor’s Degree or relevant business experience
Skills And Work Experience
Must Have:
Proven experience as a Quality Analyst, Compliance/Quality Consultant, or similar role.
5+ years of relevant quality experience and should have worked in at least one or two quality projects (Six Sigma, Kaizen, etc..)
In-depth knowledge of immigration and travel industry practices, including airlines, hotels, car rentals, and travel booking systems would be an added advantage.
Strong organizational and multitasking skills, with the ability to manage multiple projects and priorities simultaneously.
Excellent communication and customer service skills, with the ability to interact professionally with colleagues, leadership and internal/external stakeholders.
Attention to detail and problem-solving abilities to address unexpected issues.
Proficiency in Quality management software and tools.
Ability to work independently and collaborate effectively in a team environment.
Flexibility to adapt to changing travel needs and work occasional evenings or weekends as required.
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