Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Summary: As an Application Tech Support Practitioner, you will engage with clients to ensure seamless operation of our systems and applications. Your day will involve addressing client inquiries, diagnosing issues, and implementing effective solutions. You will leverage your communication skills to maintain high-quality service and ensure client satisfaction while continuously enhancing your product knowledge to provide accurate resolutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in troubleshooting and resolving client issues efficiently. - Document and track client interactions and resolutions for future reference. - Collaborate with cross-functional teams to enhance service delivery. - Provide training and support to junior team members as needed. - Stay updated on product changes and enhancements to better serve clients. Professional & Technical Skills: - Required Skill: Expert proficiency in Advanced Service Desk Resolution Management. - Strong analytical and problem-solving skills to address client issues. - Excellent verbal and written communication skills for effective client interaction. - Ability to work collaboratively in a team-oriented environment. - Experience with ticketing systems and service desk tools. Additional Information: - The candidate should have minimum 1 year of experience in Advanced Service Desk Resolution Management. - This position is based at our Manila office. Minimum 1 year(s) of experience is required