Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Works on Service tickets and tasks for updating the CMDB Generates weekly, monthly out of box reports for KPI reporting Performs reconciliation activity with discovery sources for identifying inventory gaps. Hands on experience on ServiceNow CMDB and Asset tables Analytical bend of mind to work on large sets of inventory data Required skills: Domain subject matter skills (depends on project- HW/CMDB, ELP, license desk etc) Program/Project Mgmt. Skills (Scope, Communication, Stakeholder, Change, Issue, Risk, Closure, etc) Leadership skills (Problem solving, delegation, decision making, communication, time management, goal setting, relationship building) Objective Key Results (relates to Operational/Delivery Excellence) Recommended Skills Analytical skills - logical reasoning, data acumen, research, critical thinking Innovation skills - questioning, observing, experimentation Experience in using SAM toolsets (ServiceNow SAM Pro, Flexera, Snow Software) Minimum 2 year(s) of experience is required