Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Summary: As an Application Tech Support Practitioner, you will engage with clients to ensure the smooth operation of systems and applications. Your day will involve addressing client inquiries, diagnosing issues, and implementing solutions while maintaining high standards of quality and communication. You will leverage your expertise to enhance user experience and contribute to the overall efficiency of the technology operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to identify and resolve technical issues. - Document and track issues and resolutions to improve future support processes. - Provide training and support to team members and clients as needed. - Stay updated on industry trends and best practices to enhance service delivery. Professional & Technical Skills: - Required Skill: Expert proficiency in Network Security Operations. - Strong understanding of network protocols and security measures. - Experience with firewall management and intrusion detection systems. - Knowledge of security compliance standards and best practices. - Additional Good To Have Skills: Experience with vulnerability assessment tools and techniques. - Familiarity with incident response procedures and risk management. Additional Information: - The candidate should have minimum 2 years of experience in Network Security Operations. - This position is based at our Manila office. Minimum 2 year(s) of experience is required