Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your day will be dynamic, requiring you to collaborate with various teams to ensure seamless operation and support of software applications. You will be responsible for troubleshooting, providing solutions, and enhancing the overall user experience by addressing technical challenges effectively. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing and training sessions to enhance team capabilities. - Monitor system performance and implement improvements as necessary. - Actively participate in project planning and execution to ensure alignment with business objectives. Professional & Technical Skills: - Required Skill: Expert proficiency in Platform Partner Ecosystem Enablement. - Additional Good To Have Skills: Experience with Program Project Management. - Strong analytical and problem-solving skills to address complex technical issues. - Proficiency in software troubleshooting and debugging techniques. - Experience with cross-functional collaboration to drive project success. - Familiarity with software development life cycle and agile methodologies. Additional Information: - The candidate should have minimum 3 years of experience in Platform Partner Ecosystem Enablement. - This position is based at our Manila office. Minimum 3 year(s) of experience is required