Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your day will typically include collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that all components function seamlessly. You will also be responsible for providing support to users, ensuring that their experience with the software is smooth and efficient. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of software solutions to enhance system performance. - Monitor system performance and troubleshoot issues as they arise. - Document processes and solutions to improve team knowledge and efficiency. - Provide training and support to users to ensure effective use of the software. - Collaborate with cross-functional teams to ensure alignment on project goals and deliverables. Professional & Technical Skills: - Required Skill: Expert proficiency in Platform Partner Ecosystem Enablement. - Additional Must To Have Skills: Proficiency in Software Product & Platform Interface & API Engineering, Thai Language. - Strong understanding of software development life cycle and methodologies. - Experience with troubleshooting and resolving software issues in a timely manner. - Familiarity with API integration and management. - Ability to communicate technical concepts to non-technical stakeholders. Additional Information: - The candidate should have minimum 1 year of experience in Platform Partner Ecosystem Enablement. - This position is based at our Manila office. Minimum 1 year(s) of experience is required