Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your typical day will include collaborating with team members, analyzing system performance, and providing solutions to enhance operational efficiency. You will also interact with various stakeholders to ensure that the systems function optimally and meet business requirements. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing and training sessions to enhance team capabilities. - Monitor system performance and implement improvements as necessary. - Act as a liaison between technical teams and business stakeholders to ensure alignment on project goals. Professional & Technical Skills: - Required Skill: Expert proficiency in Oracle Utilities Customer to Meter C2M SPL. - Strong understanding of application support methodologies and best practices. - Experience with troubleshooting and resolving complex system issues. - Familiarity with database management and SQL for data retrieval and analysis. - Ability to document processes and create user guides for system enhancements. Additional Information: - The candidate should have minimum 5 years of experience in Oracle Utilities Customer to Meter C2M SPL. - This position is based at our Manila office. Minimum 5 year(s) of experience is required