Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your day will typically include collaborating with team members, analyzing system performance, and implementing solutions to enhance operational efficiency. You will also interact with various stakeholders to ensure that the applications function smoothly and meet business requirements. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor application performance and proactively address potential issues. - Document processes and solutions to create a knowledge base for future reference. Professional & Technical Skills: - Required Skill: Expert proficiency in Microsoft Intune. - Additional Good To Have Skills: Experience with Microsoft PowerShell. - Strong understanding of application support methodologies and best practices. - Experience in troubleshooting and resolving software issues in a timely manner. - Familiarity with cloud-based applications and their integration with on-premises systems. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft Intune. - This position is based at our Manila office. Minimum 3 year(s) of experience is required