Accounts Receivable Lead Coordinator

Job Description

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
  
  

Overview

Serve as the lead subject matter expert for the Accounts Receivable (Collections) function by managing complex and non-complex customer portfolios, driving cash collections and operational excellence, and providing technical leadership to the team. The role is responsible for resolving escalated collection issues, ensuring compliance with AR processes and governance, supporting continuous improvement initiatives, and collaborating with cross-functional stakeholders to enhance customer experience and achieve business objectives. Through coaching, knowledge sharing, and functional expertise, the Lead Coordinator helps strengthen team capability, improve operational performance, and support the organization's cash flow and working capital goals.

OKR 1: AR Operations & Portfolio Management

• Manage assigned strategic/complex customer portfolio.
• Achieve collection, past due, DSO and unapplied cash targets.
• Perform account reconciliations and collection forecasting.
• Resolve complex collection issues and escalations.
  
  

OKR 2: Operational Leadership & Functional Expertise

• Serve as the Collections SME.
• Provide day-to-day coaching and guidance
• Support complex customer issues and escalations.
• Ensure compliance with AR policies and procedures.
• Promote best practices across the team.
• Support onboarding and cross-training.
• Conduct knowledge-sharing sessions.
• Develop job aids and training materials.
• Serve as backup for critical AR processes.
  
  

OKR 3: Customer & Stakeholder Management

• Build relationships with internal and external customers.
• Conduct customer meetings.
• Partner with Sales, Credit, Customer Service, Cash Application and other functions.
• Drive dispute resolution and cash realization.
  
  

OKR 4: Continuous Improvement & Process Excellence

• Identify process gaps and recommend improvements.
• Participate in CI/VOS initiatives.
• Support automation and system enhancements.
• Maintain process documentation.
  
  

Education & Certifications

Bachelor’s Degree of any 4-year course

Requirements

• 5-year experience with Vertiv Customer service environment or 5 year or more experience in Accounts Receivable, as people manager or Subject Matter Expert (SME)
• Knowledgeable in the use of CPQ, Oracle, Partnerweb, High Radius, and other Collection and Order Mgt related tools Internal business Tools essential in investigating of issues
• Knowledgeable in the Order to Cash Cycle Process
  
  

Competencies

Process knowledge and expertise

• Customer Focus
• Action and Goal Oriented
• High Attention to Detail
• Ability to coach and mentor direct reports towards achieving personal and common goal
• Highly Organized with ability to multi-task
• Excellent Interpersonal Relations and Teamwork
• Highly motivated and influencing
  
  

Years Of Experience

• 5-7 years
  
  

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus

Operational Excellence

High-Performance Culture

Innovation

Financial Strength

OUR BEHAVIORS

Own It

Act With Urgency

Foster a Customer-First Mindset

Think Big and Execute

Lead by Example

Drive Continuous Improvement

Learn and Seek Out Development

About The Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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