Customer Support Associate

What you will do:

The Customer Support Associate serves as the first point of contact for customers, providing timely, accurate support via phone, chat, email or other channels. The role is responsible for resolving inquiries/pro-active outreach related to digital payments, cards, e-wallets, account issues, and transactions while ensuring compliance with internal controls and regulatory standards. The associate is expected to deliver a consistent, customer-centric experience, document cases accurately, and escalate issues appropriately to meet service level agreements (SLAs).

What we are looking for:

• Graduate of any 4-year Business or Technical course
• At least 1 year of experience in customer support, preferably in fintech, banking, or financial services
• Exposure to digital payments, cards, e-wallets, or transaction monitoring is required
• Experience handling calls, chats, and emails in a customer support environment
• Excellent verbal and written communication skills in English / Tagalog
• Familiarity with CRM and ticketing tools